Careers - Warehouse Operations Manager


  • Daily monitoring of warehouse performance:
    • Inbound Completion 
    • Order Fulfillment 
    • Outbound/ Handover to Last Mile Partners 
    • Return to Sender (RTS) 
    • Order Cancellation 
    • Ticket resolution
  • Ensuring that the quality of all services provided meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) by:
    • Creating daily backlog reporting
    • Creating & sending weekly, monthly, and quarterly performance reports to carriers with deep dive on specific locations affected
    • Day to Day Performance escalations / coordination via carrier chat groups to expedite urgent action
  • Meeting / exceeding ticket resolution SLAs to fully meet customer expectations
  • Tracking and fixing shipping errors in the system
  • Coordinating with carriers on warehouse schedules and vice versa
  • Coach, manage and develop WH personnel to optimize performance and meet targets and deadlines
  • Making special shipping arrangements (i.e. Lalamove or Grab) as necessary


  • Degree in business, management, logistics or a related field preferred.
  • Strong working knowledge of warehouse operations and management.
  • Time management skills and the ability to delegate
  • Excellent leadership and organizational skills
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and data entry software
  • Problem-solving skills
  • Availability to work 6 days per week (QC-based)